Swansea
Swansea, Mumbles, Gower, Neath, Port Talbot and Llanelli.
The head office team
Hello New Home Swansea
Letting agents · Local teams, one head office
Your local letting agent, with a national back office. Fee capped. No lock-in.
A Local Partner who knows your street does the viewings and inspections. Head office does the contracts, compliance, rent collection and the short-let pricing. One capped fee in every area, no VAT on top, and you can leave with 30 days' notice.
- Full management 12%, capped at £150 a month
- No let, no fee
- Rent guarantee available
- Long let, shared house or short let, and switch between them
Owner statementExample · 2-bed, London SE
- Rent collected
- £2,100.00
- 12% uncapped would be
- £252.00
- Management fee, capped
- £150.00
- Gas safety renewal (at cost)
- £75.00
- Maintenance
- £0.00
- Paid to you
- £1,875.00
The cap is the same in Durham, Andover, London and Swansea. The higher the rent, the more it saves.
Redress scheme member
Client money protected
Rent Smart Wales licensed (Wales)
Vouch & Goodlord referencing
Insured with PolicyBee
Where we are
Local where it matters. Central where it counts.
Each area has a named person on the ground and the same head office behind them. Pick yours, or type a postcode above.
Durham
Durham City, Chester-le-Street, Consett, Stanley, Bishop Auckland, Newton Aycliffe and County Durham.
The head office team
Hello New Home DurhamAndover
Andover, Ludgershall, Tidworth, Whitchurch, Stockbridge and the Test Valley.
The head office team
Hello New Home AndoverSouth East London
Southwark, Lewisham, Greenwich, Bromley and Bexley: the SE, BR and Bexley DA postcodes.
The head office team
Hello New Home South East LondonOpen your area
We open new areas through Local Partners who know their patch. Head office handles everything regulated; you bring the landlords.
Local Partner programme
Our services
Three ways to earn from a property, one team that does all of them
Let your property
Tenant find for £495, or full management at 12% capped at £150 a month. Every legal requirement in England or Wales handled, so you never pay a fine you didn't see coming.
Lettings & managementHMO management
Shared houses, room by room. Licensing, fire safety, bills, repairs and the people side of six strangers sharing a kitchen. Run through our co-living brand, hellomyroom.
HMO managementServiced accommodation
Short-let management with a free appraisal that compares your long-let and short-let income honestly, and tells you what the rules allow at your address, including London's 90-night cap.
Short-let managementYour guide to renting
What the law gives you in England and in Wales, what we'll ask for, and how to get an application accepted quickly.
Guide to rentingHomes to let
Flats, houses and rooms across our areas. Register for alerts and we'll tell you about a home before it reaches the portals.
Browse homesBecome a Local Partner
Open Hello New Home in your town. We do the regulated work; you do the local work and earn a share of every management fee for as long as the property stays.
Local Partner programme
Why capped?
A percentage fee quietly rises with every rent review. Ours stops.
High-street agents charge 12 to 18% plus set-up, renewal and inspection extras, then tie you in for twelve months. We charge one capped fee, add no VAT, and let you leave whenever you like.
| What you're paying for | Typical high-street agent | Hello New Home |
|---|---|---|
| Management fee | 12 to 18% of rent, uncapped, often plus VAT | 12%, capped at £150 a month, no VAT |
| Set-up fee | £270 to £480, or half a month's rent | £295, waived when you switch a tenanted property |
| Tenant find only | 60 to 75% of a month's rent | £495 flat, no let no fee |
| Renewals and inspections | Often charged as extras | Included, inspections quarterly |
| Compliance calendar | Reminder, if you're lucky | Booked and chased for you, certificates at cost |
| Minimum term | 12 months, exit fees | None. 30 days' notice, no exit fee |
| Short-let option if the numbers change | Not offered | Flex Switch, included |
Typical-agent figures are the range across published fee pages of six Swansea agents, reviewed October 2026, VAT included where the agent charges it. Our fees are listed in full on the fees page and are the same in every area.
New for 2026
Long let or short let? We do both, so we'll tell you the truth.
A co-host wants you on Airbnb. A high-street agent wants you on a twelve-month contract. We manage both, so our appraisal shows your property as a long let and as a short let, net of platform fees, cleaning, bills and management, alongside a plain answer on what's allowed at your address: London's 90-night rule, Wales's 182-night test and visitor register, the planning position wherever you are.
Tell us about the property
Two minutes on the rent review form, or a WhatsApp message to your local team. An honest rent figure and a compliance check within one working day.
We get it let, properly
Local viewings, Vouch or Goodlord referencing, the right agreement for England or Wales, deposit registered, inventory done. No let, no fee.
Rent in, problems handled
Rent paid the same week, 24/7 repairs line, quarterly local inspections, every certificate renewed before it expires, a statement every month.
Our promises
Written into every agreement, in every area
Capped fee12%, never more than £150 a month per property on full management. No VAT.
No lock-in30 days' notice, no exit fee, your documents handed over the same day.
No let, no feeIf we don't find you a referenced tenant, you don't pay for tenant find.
Compliance firstThe right law for the right country, every certificate tracked, every notice in the legal form.
Local Partners
Know your patch? Open it.
We're opening Hello New Home town by town through Local Partners: people who know their area, can talk to landlords and short-let owners, and want a recurring income without buying property or building an agency from scratch. Head office holds the licences, the client money protection, the systems and the contracts. You bring the instructions and earn a share of the management fee for as long as the property stays with us.
What a partner earns
Illustrative, Area Partner, month 18. Figures depend on local rents and the fee sheet on the partners page.
30managed long lets at £950 average rent
5managed short lets at £2,800 net revenue
£2,970a month recurring, before expenses
Say hello
Head office in Swansea: 01792 807 051, WhatsApp 0751 355 2133. Or send the rent review form and your local team will come to you.